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Pre-sales
questions
Q. Will you place ads on my site?
A. We will NOT place ads on your site.
Q. Do you allow sites to advertise for money, on their web
site?
A. Yes, we allow sites to have commercial advertisements.
Q. What forms of payment do you accept?
A. We accept credit cards using our secure PayPal
payment processor. You may also mail in a check or money order
drawn on a US bank and
made out to Queen City Coffee to:
Greater Minnesota Enterprises, Inc.
2976 Bandel Drive NW
Rochester, MN 55901
If you elect to mail a check or money you
account will not be activated until the payment clears.
Q. Are your server's Unix, or NT?
A. Our servers are CentOS or Red Hat
Q. What kind of hardware do you use?
A. Our servers run on Dual Nehalem Quad
Core based hardware.
Q. Do you allow adult sites?
A. Yes, we allow adult sites as long as they contain legal
content as per our Terms of Service.
Q. Is tax included with my monthly or yearly plan?
A. If you live in a region we collect tax in then tax is added
during the checkout process.
Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel
can be found
here.
Q. Can I pay monthly?
A. Yes, you may pay monthly
Q. Can I host friends?
A. Yes, you may host your friends.
Q. How long does it take to setup my account?
A. We process orders manually.
Your account will be created within the next 24
hours (normally well before then). We prefer to process all orders manually to prevent fraudulent accounts from being established within our network. We appreciate your understanding in this matter. The 7 Day Free Trial is setup instantly.
Q. Are there any hidden costs, or setup fees?
A. No
Q. Do you offer telnet or shell access?
A. Jailed shell access is availible for a one time, non-refundable
fee of $10.00. Jailed shell access allows you CLI access to your account.
For security reasons you are required explain your need for shell access
and email a scanned image of a government issued photo ID
(drivers license, passport, etc) to support@rangehosting.us.
You are also able to unzip files on the server using our
file manager as well as having the ability to setup cron jobs in cPanel
without the need of shell access.
Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.
DNS
Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.
Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome
email you can email us requesting your dns.
Control panel
Q. Do you have a manual for our control panel?
A. Go to
http://www.cpanel.net/docs/cp/index.html
Q. Where do I go to login to my control
panel?
A. Please login to your Client Area and access your cPanel by selecting My Services and clicking the View Details icon to the right of your service listing. Once there you can access cPanel by clicking the Login to cPanel button You can also access cPanel directly by going to http://www.rangehosting.us:2082/login.
Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click
"domain management" inside of domain management you will see a
place to manage and add sub-domains.
FTP
Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from
here
Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which
is the public_html folder.
Q. Why doesn't my ftp password change when I
change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your
Cpanel password.
Paths
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is
/usr/bin/perl
Q. What is the path to curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/
Q. What is the path to convert for
ImageMagick?
A. The path to convert is /usr/bin/
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
E-mail
Q. How do I create email accounts?
A. To create an email account login to your control panel and
click add/remove email account's.
Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put
mail.yourdomain.com (replacing your domain name with "yourdomain.com".
Q. Where do I go to check my emails using my
browser?
A. www.~yourdomain.com/webmail/ or webmail.~yourdomain.com.
Q. How can I setup webmail to go directly to
horde, neomail or squirrel mail?
A. Login to webamail and click on EnableAutoload on your preferred client. You may also login to the one you prefer to
use and after doing so copy the entire url from your address bar. You can now login to your cpanel and create a
subdomain to go to the address you just copied.
Q. Where is your email policy listed?
A. You can find our e-mail policy here.
CGI/ASP/PHP/MySql/JSP
Q. None of my cgi scripts are working on the server. How do I
get them to work?
A. Make sure that they are chmoded to 755
Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your
database is created you can manage it from phpmyadmin. This can
be found at the very bottom of the MySQL page.
Software Versions
Q. What version of php are you using?
A. We are using version 5.3.3
Q. What version of perl are you using?
A. We are using version 5.8.8.
Q. What version of MySQL are you using?
A. We are using version 5.1.51
Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most
recent stable Cpanel version.
Billing
Q. How do I get the 30 day money back?
A. Simply email us your username, password, and why you wish to
cancel within thirty days, and we process your refund in 24-48 hours.
Q. How do I make a payment?
A. All online payments are recurring. Your payment will
automatically be deducted. Payments by check must be received by
the due date to avoid account suspension.
Q. I am a Minnesota Non-profit, am I tax
exempt?
A. More than likely you are. Please click
here to e-mail sales and include your organization name and
contact information. A representative will contact you about
your tax exempt status. Like any other vendor we will need to
get the proper paperwork to remove the tax.
Q. How do I stop billing?
A. If you wish to close your account simply email us your
username, password, and why you wish to cancel. You must also
include "I give you permission to delete my website and all of
it's content."
SSL
Q. What is the
difference between shared ssl and private ssl?
A. A shared ssl displays as https//ip/~yourusername/ A
private ssl would display as
https://www.yourdomain.com in the address bar.
Q. How do I purchase a private ssl from you and what type is it?
A. Please click
here to email sales to do so.
Q. What's the path to the free shared ssl?
A. We need to activate the shared ssl on each site manually that will require
it.
Q. I'm going to purchase my own ssl what do I need to know?
A. Our servers are Apache + Mod SSL If you require assistance from us to
install it there will be a $30.00 installation fee.
Q. How do I transfer a ssl?
A. Every place that sells ssl's has a different transfer procedure. You will
need to ask the supplier you purchased it from.
Subdomains
READ THIS BEFORE SETTING UP A SUBDOMAIN!
To create a sub domain cpanel asks for
the name you wish to use. MAKE SURE the subdomain name you give
it doesn't have a folder already named that name. If it does the
sub will not work. Example... I want to create the subdomain
test.mydomain.com so my sub name is going to be test. If I
already have a folder in my ftp named test I need to delete it
or rename it to something different before I create the
subdomain with the test name from cpanel.
Q. What is a subdomain?
A. www.domain.com
is a domain name. A subdomain is anything that replaces the www
in a domain name.forum.aol.com is a
subdomain. www.forum.aol.com is not a subdomain.
Addon Domains
Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of a
folder in your main sites ftp.
READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
You cannot create an addon domain if your dns hasn't proprograted to the server
already. So after you change the sites dns you are trying to add
you will need to wait 24-48 hours before attempting to create
your addon domain.
Q. How do I create an addon domain?
A. There are three fields cpanel asks for when creating an addon domain.
1."New Domain Name:" - You will put in the
newdomain.com do not put www in the name!
2."Username/directory/subdomain Name:" - This will
be the folder cpanel creates in your main accounts ftp. MAKE
SURE that the name you give it doesn't already have a folder.
Example... If you want to give it the username chris. You cannot
have a folder in your account named chris already. If you do and
still try creating the username for the addon domain to be chris
you will mess a lot of things up!!!
3. "Password:" fill in any password you want here.
Q. Help I added an addon domain why did
it say subdomain added?!!?
A. It creates it
as a subdomain by creating the folder within your main sites
ftp. Please ignore this! It is a fully functional domain name.
It is only called a subdomain when in fact it is an addon
domain.
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